Posted on Mar 03, 2021 In VOIP
One of the biggest misunderstandings about Voice over Internet Protocol (VoIP) is that many business owners believe that this phone system is only ideal ...
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Posted on Feb 16, 2021 In VOIP
Cloud Telephone The Easiest Route to Boosting Customer Satisfaction With technology developing at a pace that it is almost impossible to keep up with, ...
Posted on Feb 04, 2021 In Contact Centre
Stop Your Customers Shouting at Your Auto-Attendant An all-too-common occurrence in my house is either myself or my partner shouting words I would rather ...
Posted on Oct 06, 2020 In Business, Collaboration, Connectivity
Technology is a Game Changer for Financial Institutions in the 'New Normal
Posted on Oct 05, 2020 In Business, IVR, VOIP
An Interactive Voice Response script (IVR) or auto-attendant greeting is probably the first thing most callers hear when contacting your business.
Posted on Sep 01, 2020 In Contact Centre
Over the last 20 years methods of communication have dramatically changed...
Posted on Aug 24, 2020 In Mobile
In a world that’s constantly changing, a little reliability can go a long way—and that means the right small business phone system...
Posted on Aug 22, 2020 In Collaboration
Video conferencing is on the up. Fast-tracked by the rise in home working, with mobile app downloads reaching 62m during the week between the 14th and ...
Posted on Aug 21, 2020 In VOIP
The future for customer service operations will undergo a dramatic rethink in every organisation and their respective departments...