Contact Centres

• Get omnichannel flexibility – Connect your contact centre agents with customers on their channels of choice—and not just by phone; online chat, email, social media etc.
• Sync your corporate directory – Create a shared directory with presence indication to allow your agents to collaborate with back-office experts.
• Create intelligent routing – Provide a smarter customer experience through AI, skills-based routing, and actionable analytics.
• Create self-service options – Automated IVR and robust resource centres let customers help themselves without agent intervention.
• Access supervisor tools – Support agents through whisper coaching, silent monitoring, and barge-in functionality.
• Reports and Dashboards – Get real-time analytics to gain an instant snapshot on performance
• Integrate your favourite tools – Integrate your favourite business intelligence apps and CRM to enhance and customise your workflows and arm your agents with all the information they need.

Here at Hosted Technology, we understand that no two call centres will operate in quite the same way. This is why we pride ourselves on offering such a tailored, bespoke experience to businesses both large and small. Whether your call centre has fifteen phones, or fifteen hundred, we can help. Our experts have been providing solutions to contact centres for many years and are on hand to offer you all of the advice you need.