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Enhancing Your Caller Experience
Cloud Telephone The Easiest Route to Boosting Customer Satisfaction With technology developing at a pace that it is almost impossible to keep up with, ...
Solving Customer Pain Points
Stop Your Customers Shouting at Your Auto-Attendant An all-too-common occurrence in my house is either myself or my partner shouting words I would rather ...
IVR Script examples to improve customer experience
An Interactive Voice Response script (IVR) or auto-attendant greeting is probably the first thing most callers hear when contacting your business.Over the last 20 years methods of communication have dramatically changed...
In a world that’s constantly changing, a little reliability can go a long way—and that means the right small ...
Hosting a Glitch-Free Video Conference
Video conferencing is on the up. Fast-tracked by the rise in home working, with mobile app downloads reaching 62m during the week between the 14th and ...